Mirzayan LLC
Help Desk & End-User IT Support
Help desk and IT staff augmentation for user troubleshooting, service request tracking, and escalation.
User support
- Troubleshoot user-reported hardware, software, and access issues within the agreed scope.
- Document issues, actions taken, and resolution steps.
- Route requests needing elevated access to authorized staff.
Service desk operations
- Track service requests and support handoffs.
- Define escalation paths and responsibilities with your IT team.
- Prepare support documentation and recurring issue summaries.
Scope the engagement
- Discuss user population, supported systems, coverage hours, and staffing needs.
- Agree on support tiers, response expectations, and reporting.
- Confirm security requirements and system access before onboarding.
For an overview of our services, return to services. Explore the free CMMC readiness toolkit.